Privacy Policy

1. Introduction

NeuAI Technologies Private Limited ("NeuAI", "we", "us", or "our") is a company incorporated under the Companies Act, 2013, with its registered office in Pune, Maharashtra, India. We build AI products and solutions for Indian businesses.

This Privacy Policy explains what personal data we collect when you visit our website, use our products, or interact with us, how we use it, and what rights you have over it. By using our website or services, you agree to the practices described here.

2. Data We Collect

Information you provide directly

• Name, email address, phone number — when you fill a contact or audit form
• Company name, designation, industry — for product onboarding and demos
• Payment and billing details — processed via third-party payment gateways (we do not store card data)
• Messages and attachments — when you write to us via email, WhatsApp, or our chatbot (ManasBot)

Information collected automatically

• IP address, browser type, operating system, referring URLs
• Pages visited, time on page, click events — via analytics tools
• Device identifiers and cookies (see Section 8)

Information from third parties

• Business contact information from public sources or lead-generation partners for B2B outreach
• Social media profile data if you connect a social account

3. How We Use Your Data

We use your data to:

• Provide, maintain, and improve our products and services
• Respond to your enquiries, demos, and audit requests
• Send product updates, newsletters, and relevant communications (you can unsubscribe at any time)
• Analyse usage patterns to improve user experience
• Detect fraud, security threats, or unauthorised access
• Comply with legal obligations under Indian law

We process your data under one or more of the following lawful bases: your consent, performance of a contract, our legitimate business interests, or a legal obligation.

4. Sharing & Disclosure

We do not sell your personal data. We may share it only with:

• Service providers — cloud hosting, email delivery, analytics, payment processing — bound by data processing agreements
• Business partners — only with your explicit consent for joint offerings
• Legal authorities — when required by law, court order, or regulatory direction
• Successors — in the event of a merger, acquisition, or asset sale, with notice to you

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Generally:

• Contact and enquiry records: 3 years from last interaction
• Customer account data: duration of subscription plus 2 years
• Billing and transaction records: 7 years (as required under Indian tax law)
• Analytics data: 26 months (aggregated / anonymised)

You may request earlier deletion subject to legal or contractual obligations.

6. Your Rights

Under the Digital Personal Data Protection Act, 2023 (DPDPA) and related regulations, you have the right to:

• Access — obtain a summary of your personal data we hold
• Correction — request correction of inaccurate or incomplete data
• Erasure — request deletion of your data, subject to legal exceptions
• Grievance redressal — raise a complaint with our Grievance Officer (see Section 12)
• Nominate — nominate a person to exercise your rights in case of death or incapacity

To exercise any right, write to us at the address in Section 12. We will respond within 30 days.

7. Security

We implement appropriate technical and organisational measures to protect your data — including TLS encryption in transit, access controls, and regular security reviews. No system is completely secure; if you discover a vulnerability, please disclose it responsibly to security@neuaitechnologies.com.

8. Cookies

We use cookies and similar tracking technologies to improve site functionality and gather analytics. For full details see our Cookie Policy. You can manage cookie preferences through your browser settings.

9. Third-Party Services

Our website may contain links to third-party sites (e.g. LinkedIn, YouTube). We are not responsible for their privacy practices. We encourage you to read their policies before sharing any information.

Key third-party services we use include Google Analytics, EmailJS, and payment gateways — each governed by their own privacy terms.

10. Children

Our products and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, contact us immediately and we will delete it.

11. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated via email or a notice on our website at least 15 days before they take effect. Continued use of our services after the effective date constitutes acceptance.

12. Contact & Grievance Officer

For privacy questions, data requests, or complaints, contact our Grievance Officer:

If you are not satisfied with our response, you may approach the Data Protection Board of India once it is constituted under the DPDPA.